Last updated: 9th November 2026
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Who is responsible for your data
Norwich Website Design Ltd, trading as Webwod, is the controller of the personal data described here. We’re registered in England and Wales (company number 17355394), and our registered office is 21 Cranleigh Rise, Norwich, England, NR4 6PQ. ICO registration number: ZC257776. Questions or requests: info@webwod.co.
What we collect, why, and our lawful basis
| What | Why | Lawful basis | How long |
|---|---|---|---|
| Waitlist: email address, first name if you give it, whether you’re a developer or a gym owner, and your answers to the form’s questions (such as the type of gym, what you use now, who builds your website and how you’d like to start). We also keep the IP address and time of your sign-up as a record of your consent, and, if you came from an ad or tracked link, the campaign it belongs to. We keep a backup copy of your sign-up on this website, in case our email service is unavailable | To tell you about Webwod’s launch and send relevant updates | Consent (you can unsubscribe at any time) | Until you unsubscribe, or 12 months after launch if you never open an email. The backup copy on this website is deleted 12 months after launch, or sooner if you ask |
| Waitlist survey (optional): your answers, and whether you’re a developer or a gym owner. We don’t store them with your email address. We only note on your waitlist record that you’ve answered, so we don’t ask you again | To understand what people need from Webwod | Legitimate interests (improving Webwod) | 2 years |
| Spam protection: technical details about your browser and connection, checked by Cloudflare Turnstile when you use the waitlist or survey forms | To keep bots and spam off our forms | Legitimate interests (keeping the site secure) | Not stored by us |
| Contact form and emails: name, email, message, and anything you choose to tell us | To reply to you | Legitimate interests (answering enquiries) | 2 years after our last contact |
| Buying a licence: name, email, billing details, licence and site URLs | To sell and support your licence. Payment is taken by Freemius, our reseller; we never see your full card details | Contract | 6 years after the licence ends (tax and accounting) |
| Services clients: contact details, billing details, project information | To deliver and invoice Setup, custom builds and Managed | Contract | 6 years after the contract ends |
| Analytics (only if you accept analytics cookies): pages visited, device, approximate location, and anonymised session recordings | To understand how the site is used and improve it | Consent | Google Analytics up to 14 months; Microsoft Clarity up to 13 months |
| Plugin usage data (only if a site owner opts in inside the plugin): site URL, WordPress and PHP versions, plugin version, admin email | To support licences and improve compatibility | Consent | While the licence is active, plus 12 months |
What the Webwod plugin does not send us
Webwod runs on each gym’s own website. Gym members’ details, bookings and payments are stored in that gym’s own database and are never sent to us. The gym is the controller of its members’ data. The one exception is Webwod Managed, where we host the gym’s site. That will be covered by its own terms when the service is available.
Who we share data with
Only service providers who help us run Webwod, under contracts that protect your data:
- Freemius (licence sales, payments, tax, licence management, once licences are on sale): USA
- Rocket.net (website hosting): USA, with this site hosted in London
- MailerLite (waitlist and mailing list): Lithuania, EU
- Cloudflare (spam protection with Turnstile, and security for this site): USA
- Google (Google Analytics, after consent): USA
- Microsoft (Clarity, after consent): USA
- Our accountant, and authorities where the law requires it
We never sell your data.
International transfers
Some providers are in the USA. Where data leaves the UK, we rely on the UK’s adequacy regulations or the International Data Transfer Agreement or Addendum, as appropriate.
Your rights
You can ask to see, correct, delete or move your data, object to how we use it, or restrict it. You can withdraw consent at any time, for example by unsubscribing or changing your cookie settings. Email info@webwod.co. If you’re unhappy, you can complain to the Information Commissioner’s Office (ico.org.uk), though we’d like the chance to fix it first.
Changes
We’ll update this notice when things change and show the date at the top.